Re: [apnic-talk] [apnic-announce] New Member Services Helpdesk now available

[Jeff Williams <jwkckid1@ix.netcom.com>]

Paul and all,

  Will there be a Toll free number available in the near term for this
help desk function?  If so, can you perhaps provide a time frame.
Also will there be a US number by which US based or affiliated
organizations may contact this Help Desk?

APNIC Secretariat wrote:

> [Note "reply-to:" field]
>
> ----------------------------------------------
> New Member Services Helpdesk now available
> ----------------------------------------------
>
> Dear members and friends,
>
> I am very pleased to announce the commencement of APNIC’s new Member
> Services Helpdesk on 2 April 2002.
>
> Staffed by APNIC's Internet Resource Analysts (Hostmasters), the Helpdesk
> provides one point of contact for all member enquiries. Members can now
> contact the Helpdesk using a new telephone number - + 61 7 3858 3188.
>
> The Helpdesk has extended operating hours, from 9:00 am to 7:00 pm
> (Australian Eastern Standard Time, UTC + 10 hours) providing more convenient
> access times to members in the region. Members will also be able to talk
> directly to APNIC Hostmasters in a range of languages, to resolve their
> queries.
>
> It is our hope that the new Helpdesk will provide a more convenient service
> with a very high standard of customer service to members.
>
>     Contacting the Member Services Helpdesk
>         Phone: + 61 7 3858 3188
>         Fax:     + 61 7 3858 3199
>         Email:     helpdesk@apnic.net
>
>     Hours of operation
>         9:00 am to 7:00 pm
>         (Australian Eastern Standard time, UTC + 10 hours)
>         Monday - Friday
>
> Full details of the Member Services Helpdesk are provided at:
>
>     http://www.apnic.net/helpdesk
>
> If you have any comments about the new service please email them to me at
> <dg@apnic.net>.
>
> Best regards
>
> Paul Wilson
> Director General
>
> ______________________________________________________________________
> Paul Wilson, Director-General, APNIC               <pwilson@apnic.net>
> http://www.apnic.net                          ph/fx +61 7 3367 0490/82
>
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Regards,
--
Jeffrey A. Williams
Spokesman for INEGroup - (Over 121k members/stakeholdes strong!)
CEO/DIR. Internet Network Eng/SR. Java/CORBA Development Eng.
Information Network Eng. Group. INEG. INC.
E-Mail jwkckid1@ix.netcom.com
Contact Number:  972-244-3801 or 214-244-4827
Address: 5 East Kirkwood Blvd. Grapevine Texas 75208


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